Forgot your password
Reset guidance: use the official reset flow, confirm email/phone ownership, and set a strong password you don’t reuse elsewhere.
GCash Merchants • GCash for Business
Get Help with GCash for Business
Troubleshooting for login, password resets, access issues, and signup problems—written as a safe checklist.
Note: This is a rewritten demo help-center layout. For account actions, always use official GCash channels.
Before you contact support
Note the exact error message, time, device, browser/app version, and what you already tried.
What NOT to share
Do not share OTPs, passwords, or one-time verification codes with anyone.
Support articles
Common issues and the safest next steps.
Can’t access your account
A troubleshooting ladder: check network, confirm credentials, clear cache, then escalate to official support with screenshots (no OTP).
Can’t sign up
Common signup blockers: document mismatch, incomplete business info, or verification errors—plus a checklist to fix before retrying.